Success story · Global Logistics · ServiceNow CRM
1 click.To launch a new country.
Engineered a scalable global customer service platform for a logistics leader, automating country onboarding and standardising service delivery across international markets.
1 clickTo launch a new country
12 → 2Weeks for country onboarding
190+Markets in global network
1Repeatable global rollout framework
The story
From weeks of setupto a single click.
Challenge
- Every new country meant weeks of manual setup
- Config spread across teams and spreadsheets
- Local rules differ market by market
- Global scale, no room for downtime
Solution
- Custom App Engine app to launch a country
- Built on CRM and core platform data
- MVP first, then scaled release by release
- Upgrade-safe, clean-core design
Outcome
- New country live in 1 click
- Onboarding cut from 12 to 2 weeks
- Standard service across 190+ markets
- One repeatable global rollout framework
“As always, incredible work and dedication across the board. So great to hear the positive feedback. Keep raising the bar.”