Success story · Utilities · Platform Advisory & Assurance
Platform health.Expert-reviewed.
Delivered an independent ServiceNow configuration assessment for a major Australian water utility, reviewing platform architecture, ITSM and ITOM practices to identify improvement opportunities and guide future platform optimisation.
3Core review areas
ITSM + ITOMProcess and technical assessment
RoadmapImprovement recommendations
IndependentExpert review
The story
More valuefrom what you already own.
Scope
- Platform architecture
- ITSM practices
- ITOM practices
Approach
- Independent, architect-led review
- Process and technical assessment
- Improvement opportunities identified
Outcome
- A clear view of platform health
- A roadmap of improvement recommendations
- Guidance for future platform optimisation